The Profitability Mirage
I think investors need to be brutally honest with themselves about the tension between growth and profitability in this particular stock. The pattern of beating on top-line revenue whilst missing on core earnings is not some unfortunate accounting accident. It reflects a very deliberate, Silicon Valley style strategic choice. You spend thousands of pounds now to acquire the subscriber, and you simply pray you can monetise them at a later date. It is a familiar playbook, and it certainly can work, but it requires investors to accept a long, painful period of compressed profitability in exchange for the mere promise of future operating leverage.
The underlying mechanism is entirely straightforward. Acquiring a new patient costs a small fortune in digital marketing spend, clinical infrastructure, and complex fulfilment logistics. However, once that subscriber is safely locked into the digital ecosystem, the incremental cost of actually serving them drops significantly. As the user base scales up into the millions, those heavy fixed costs are spread across more paying customers, and profit margins should theoretically improve. That is the rosy, optimistic operating leverage argument the bullish analysts will pitch to you.
But we must ask ourselves at exactly what scale that leverage actually materialises. If management is hinting at a path to meaningful margin expansion only when they approach three million active subscribers, you have to critically assess whether that milestone is even credible within a sensible timeframe.
The history of the digital health sector is littered with painful cautionary tales.
Growth at all costs is a dangerously seductive game, and the financial bill eventually comes due.
I vividly remember watching Teladoc Health play this exact game a few years ago. They chased aggressive user growth at the expense of profitability for years, assuming the market would infinitely reward scale. Ultimately, that flawed strategy resulted in staggering write-downs and a dramatic de-rating of the stock that left retail investors nursing incredibly heavy losses. While the Hims & Hers direct-to-consumer business model is structurally different, the warning embedded in that history remains highly relevant. Management will need to definitively prove that their subscriber acquisition costs are actually falling as the platform matures.