The Masters of the Model
You don’t have to look far to see this in action. Take Costco, which has turned a membership fee into a tool for generating ferocious customer loyalty. Or consider TJX, the parent of T.J. Maxx, which has perfected the art of opportunistic buying, turning other brands’ excess stock into a treasure hunt for shoppers. Then there’s Southwest Airlines, which pioneered a model of flying one type of plane, point-to-point, to cut complexity and cost. These are the kinds of businesses you might find in the Efficiency Champions basket, each a master of its own frugal domain.
Of course, investing in these companies isn't a risk-free proposition, nothing ever is. Their relentless focus on cost can sometimes mean they are slow to innovate. And when the economy recovers, some customers might be tempted to trade back up to more premium offerings. But the best of them have proven remarkably adept at holding onto the customers they win during the tough times, simply by continuing to offer undeniable value. It’s a sticky business model, built not on fleeting trends, but on the timeless appeal of a good deal.