A Rather Clever Trick
This isn’t just about throwing in a free streaming subscription to sweeten the deal. I think it’s far more cunning than that. The old model was simple. If a competitor offered you the same service for a fiver less, you’d switch. There was no loyalty, because there was no reason for it.
Now, imagine your phone plan also includes your family’s favourite streaming services, your cloud storage, and perhaps soon, your gaming pass. Suddenly, switching providers isn’t a simple phone call. It’s a logistical headache. You have to unravel your entire digital life. This strategy creates a powerful inertia. It makes staying put the path of least resistance, which is a far more effective retention tool than any flimsy loyalty scheme. It’s less about price and more about convenience, a commodity people are surprisingly willing to pay for.