From Dusty Florists to Digital Dominance
The whole game has changed, of course. The days of a last-minute dash to the local florist are fading. Now, technology has wrapped its tentacles around the gifting industry, and frankly, it’s made it a much slicker operation. Companies like 1-800-FLOWERS.COM saw the writing on the wall years ago. They transformed from a simple phone service into a digital behemoth, offering everything from flowers to gourmet food baskets, often with same-day delivery. They are capturing the impulse buys of the forgetful and the disorganised, a market I suspect is perpetually booming.
Then you have the personalisation trend, which has been a goldmine. Platforms like Etsy have built entire empires on our desire for unique, non-corporate tat. They cleverly connect buyers with artisans, taking a slice of the transaction without ever having to worry about holding inventory themselves. It’s a smart model that taps directly into the feeling that a gift should be personal, even if it was commissioned with a few clicks from your sofa. This isn't just about buying things, it's about buying sentiment, and sentiment, it turns out, sells rather well.