The Glamour vs. The Guts
Let’s be honest, Goldman Sachs wading into consumer banking always felt a bit like a Michelin-starred chef deciding to open a greasy spoon cafe. They had the brand, the ambition, and presumably, a very slick PowerPoint presentation. The Apple Card was meant to be their crowning achievement, a partnership with the world’s most valuable company. The problem, it turns out, is that managing millions of ordinary people’s credit, with all the messy customer service calls and regulatory hoops, is a world away from advising corporations on multi-billion dollar mergers. It’s less glamour, more grunt work.
This isn’t a failure of Apple, nor is it really a failure of Goldman’s ambition. It’s a simple reality check. The shiny, minimalist user interface of the Apple Card is just the tip of a very large, very complicated iceberg. The real work, the financial plumbing that makes every tap and swipe possible, is a specialised and frankly, unglamorous business. And that’s where JPMorgan comes in, a bank that knows its way around the boiler room of consumer credit.