A Few Case Studies in Resilience
Let’s look at a few examples. Take a company like Pricesmart, which runs membership warehouse clubs. Their customers pay a fee to get access to bulk goods. When Pricesmart’s costs go up, they can pass a chunk of that on. The members, already invested and with few comparable alternatives, tend to stick around. It’s a beautifully simple model that provides a natural defence against inflation.
Then you have the less glamorous but equally potent players like Powell Industries. They make specialised electrical equipment for critical infrastructure. Now, if you’re running a power station and a vital piece of kit breaks, you don’t spend three weeks shopping around for the cheapest quote. You pay what’s asked because the cost of not doing so is catastrophic. That gives Powell enormous leverage. It’s a business built on necessity, not fleeting consumer desire.
Even in the digital world, you can find this trait. Cimpress, the company behind Vistaprint, has built a platform for customised printing that is incredibly convenient for small businesses. Could a small business owner find a cheaper local printer? Perhaps. But the time and hassle involved mean they’ll often just pay the slightly higher price for the ease of use. That convenience is the source of their pricing power.